NOTICE ON ID DOCUMENT UPDATE AND BIOMETRIC VERIFICATION BPCE IOM – HO CHI MINH CITY BRANCH

Dear Valued Clients,

BPCE IOM – Ho Chi Minh City Branch would like to inform you that:

In accordance with the 2023 Law on Identification and Circular No. 17/2024/TT-NHNN, the Bank is currently implementing an update of ID documents and biometric verification for relevant client groups.

Our team will be reaching out to applicable clients to provide further guidance and support. We kindly note that, in line with regulatory requirements, certain services – including over-the-counter cash withdrawals and Internet Banking – may be temporarily limited until biometric verification has been successfully completed.

We respectfully encourage you to complete this process at your earliest convenience to ensure the continued availability of your banking services.

We truly appreciate your cooperation and continued trust.

Yours faithfully,